To The Queen

Question 1

Select a product that you wish to purchase.
If applicable, select the Colour, Size and/or Handcrafted Figurine. Product image may change according to your selection.
If applicable, select the add-on options such as LED, Personalised Wordings, Inserts, Boutonnière, etc depending on your preferences. Surcharge for these add-ons will be itemised separately at the Cart page. Please do not remove it if you require.
Add a greeting card message to the recipient or yourself (optional). If you wish to remain anonymous, do not enter your name in this text box.
Once satisfied, click the “Add to cart” button

How to select delivery time slot and date?

After adding the product you wish to purchase to the cart, go to the Cart page by clicking the Cart icon at the top right corner.
Under Delivery Options, select your preferred delivery time slot.
Then, select your preferred delivery date.
When the calendar doesn't let you select the date, it means the date is fully booked or unavailable. You may selecting another time slot, as it may be available.
Once satisfied, click the "Check out" button.

How to fill in the information?

Under Contact Information, enter in your email address. Please make sure that it is an email address that is actively used by you, as we might contact you regarding your order.
Under Delivery Address, enter the recipient's name, full address and contact number. We will only call this number if no one is at the address for collection. Buyer's details will not be revealed.
Please double-check all information are entered correctly and then click the "Continue to delivery" button.
Click the "Continue to payment" button.
If available, enter the discount code.
If you wish, you may add tip to us. It’ll be highly appreciated.
Under Payment, you may select either Credit Card or Bank Deposit.
Under Billing Address, enter your name, address and contact number. We might contact you regarding your order. We will not send you any physical receipts.
Click the "Pay now" or "Complete order" button.
If you selected Bank Deposit, please follow the instruction to make your payment. Otherwise, sit back and relax. We are getting ready your order.

What is the turnaround time for my order?

I've made a wrong order. What should I do?

I want to look at your products before purchasing. Do you have a physical store?

Answer

Please refer to our Delivery Policy

Answer

Contact us immediately via What'sApp and we will assist you on it. Please What'sApp text us, as we do not pick up any calls.

Answer

Unfortunately, we do not have a physical store for visiting purposes. To have a physical store is our goal! Let us know if you know any ideal commercial area with a great deal!

Can I customise my order?

Case-by-case basis. As extra time and effort will be taken to customise your order, there will be a S$20 design consultation surcharge. Email us at support@sjoflora.com with the following details:

Type of Product (eg: bell jar):
Preferred type of flowers (eg: rose):
Preferred colour or colour palette (eg: red / pastel):
Budget:
Delivery Date & Time Slot (refer to Delivery Policy):
Tell us more:

Question 2

Question 3

Question 4

Question 5

What are preserved flowers?

Answer

Preserved flowers are real and natural flowers that have undergone a special chemical process to maintain their beauty and freshness with no need for water or sunlight.

Question 6

How long can preserved flowers last?

Answer

Preserved flowers typically can last up to 2 year or more. It will not wilt.

Question 7

Do preserved flowers require special care?

Taking care of preserved flowers requires a delicate touch and attention to specific conditions. Here are some general tips for preserving the beauty of your dried flowers:

Answer

Avoid Direct Sunlight: Keep preserved flowers away from direct sunlight, as exposure can cause them to fade over time.

Control Humidity: Preserved flowers are sensitive to humidity. It's best to place them in a dry environment. Consider using Silica Gel or Dehumidifiers to maintain low humidity levels.

Indoor Placement: Keep preserved flowers indoors to protect them from the elements and maintain their vibrant colors.

Well-Ventilated Space: Ensure the area where you display the preserved flowers is well-ventilated. Good airflow helps prevent the growth of mold or mildew.

Avoid Water: Unlike fresh flowers, preserved flowers don't need water. In fact, exposing them to water can lead to deterioration. Keep them away from damp or humid places.

Dust Off Gently: Dust can accumulate on preserved flowers over time. Use soft brushes or a gentle duster to remove dust, taking care not to damage the delicate petals.

Handle with Care: Preserved flowers can be delicate, so handle them with care. Avoid excessive touching or squeezing, as this may cause petals to break or lose their shape

Periodic Inspection: Regularly inspect your preserved flowers for any signs of decay, discoloration, or mold. If you notice any issues, address them promptly.

Avoid Drastic Temperature Changes: Sudden changes in temperature can affect preserved flowers. Try to keep them in a stable environment without drastic temperature fluctuations.

By following these care tips, you can extend the lifespan of your preserved flowers and enjoy their beauty for a longer period.

Question 8

How long can dried flowers last?

Answer

Dried flowers can typically last up to 6 months or more.

Question 9

Do dried flowers require special care?

Answer

Yes. Dried flowers are more fragile than fresh flowers and preserved flowers. It can breaks easily. Avoid humid areas because it may absorb moisture and make certain dried flowers 'wilt'.