How to place an order?
- Select a product that you wish to purchase.
- If applicable, select the Colour, Size and/or Handcrafted Figurine. Product image may change according to your selection.
- If applicable, select the add-on options such as LED, Personalised Wordings, Inserts, Boutonnière, etc depending on your preferences. Surcharge for these add-ons will be itemised separately at the Cart page. Please do not remove it if you require.
- Add a greeting card message to the recipient or yourself (optional). If you wish to remain anonymous, do not enter your name in this text box.
- Once satisfied, click the “Add to cart” button
How to select delivery time slot and date?
- After adding the product you wish to purchase to the cart, go to the Cart page by clicking the Cart icon at the top right corner.
- Under Delivery Options, select your preferred delivery time slot.
- Then, select your preferred delivery date.
- When the calendar doesn't let you select the date, it means the date is fully booked or unavailable. You may selecting another time slot, as it may be available.
- Once satisfied, click the "Check out" button.
How to fill in the information?
- Under Contact Information, enter in your email address. Please make sure that it is an email address that is actively used by you, as we might contact you regarding your order.
- Under Delivery Address, enter the recipient's name, full address and contact number. We will only call this number if no one is at the address for collection. Buyer's details will not be revealed.
- Please double-check all information are entered correctly and then click the "Continue to delivery" button.
- Click the "Continue to payment" button.
- If available, enter the discount code.
- If you wish, you may add tip to us. It’ll be highly appreciated.
- Under Payment, you may select either Credit Card or Bank Deposit.
- Under Billing Address, enter your name, address and contact number. We might contact you regarding your order. We will not send you any physical receipts.
- Click the "Pay now" or "Complete order" button.
- If you selected Bank Deposit, please follow the instruction to make your payment. Otherwise, sit back and relax. We are getting ready your order.
What is the turnaround time for my order?
Please refer to our Delivery Policy
I've made a wrong order. What should I do?
Contact us immediately via What'sApp and we will assist you on it. Please What'sApp text us, as we do not pick up any calls.
I want to look at your products before purchasing. Do you have a physical store?
Unfortunately, we do not have a physical store for visiting purposes. To have a physical store is our goal! Let us know if you know any ideal commercial area with a great deal!
Can I customise my order?
Case-by-case basis. As extra time and effort will be taken to customise your order, there will be a S$20 design consultation surcharge. Email us at email@example.com with the following details:
- Type of Product (eg: bell jar):
- Preferred type of flowers (eg: rose):
- Preferred colour or colour palette (eg: red / pastel):
- Delivery Date & Time Slot (refer to Delivery Policy):
- Tell us more: